Frequently Asked Questions

On this page, you can find an overview of frequently asked questions. These are additional to the main pages in the left menu. Have you read the instructions and the FAQ but your question remains unanswered? Please contact the Leiden University helpdesk.

Getting started

To request moderation support, you can use this form in the ISSC Helpdesk. Please request the moderation support multiple days in advance.

For more didactical information about adding a moderator to your online class, please visit this page on the website.

You can get custom support. For example, through your faculty support staff or the helpdesk. Checkout this overview to find out where to go.

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The Centre for Innovation (CFI) is in charge of content management on this website and collaborates closely with several other teams such as the Leiden University Graduate School of Teaching (ICLON), support staff at faculties, the Functional Application Management Department and the ICT Shared Service Centre (ISSC) in the process of ensuring the right content is included and up to date.


In most cases, the decision for using a certain tool to support your courses depends on what you want to achieve. Please know that there’s not always one right answer and going with what you and your students are most familiar with can be valid reasoning as well.

To read more about the different video platforms, consult this article to compare your options. For other decisions, checkout the tool overview or get in touch with support staff who can consult you in finding the right solution.

Please ask about or report technical issues through the ISSC helpdesk portal.

You can find the technical tool manuals about Kaltura Live Room here, for Zoom here, and for Microsoft Teams here.

You can find the manual about Brightspace on the Brightspace support site of Leiden University.

To request a webcam (with microphone), you can use this form in the ISSC Helpdesk. You pick up the equipment from the service desk before the lecture begins.

For more advice about the use of audiovisual equipment during lectures and presentations, you can contact your faculty's audiovisual service (AV service). If you need advice or support in recording and distributing lectures and videos, please contact your faculty's video coordinator.

You can reach out to the ISSC, either by calling (+31 71527)8888 or filing a ticket on the helpdesk portal. We advise calling when an answer is immediately needed. Or you can try to contact your faculty's audiovisual service (AV service).

Didactics & formats

Take a look at this interactive overview of teaching activities that you can apply in your teaching.

The most up-to-date information on how to organize digital assessment is currently published on the staff website. You can also watch the webinars 'Online formative assessment' and 'Online assessment for remote teaching' (sign in with your ULCN staff account) or read the Leiden University manuals 'Manual for Digital Assessment' and 'Tips for tests and assessment'.

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