Frequently Asked Questions
Getting started
How can I request support for setting up equipment for hybrid education?
Teachers can request support from student assistants to set up equipment and start up the video platform for hybrid and online teaching. Complete this form from the ISSC Helpdesk to request it.
Requesting support for recording lectures (weblectures)
Requesting the recording of your lecture is done via your faculty's video and weblecture coordinator. Click here for the contact details of your faculty's video and weblecture coordinator.
I can’t find my answer on this website. Where can I get more information?
You can get custom support. For example, through your faculty support staff or the helpdesk. Checkout this overview to find out where to go.
Some information is missing, incomplete, fault or I found a bug. How can I let you know?
Please send us an email on hello@llinc.leidenuniv.nl
Who is behind this website?
The Leiden Learning & Innovation Centre (LLInC) is in charge of content management on this website and collaborates closely with support staff at faculties, the Functional Application Management Department and the ICT Shared Service Centre (ISSC) in the process of ensuring the right content is included and up to date.
Tools
What tool(s) should I use for my course?
In most cases, the decision for using a certain tool to support your courses depends on what you want to achieve. Please know that there’s not always one right answer and going with what you and your students are most familiar with can be valid reasoning as well.
To read more about the different video platforms, consult this article to compare your options. For other decisions, checkout the tool overview or get in touch with support staff who can consult you in finding the right solution.
The tool I’m using seems broken or something just doesn’t seem quite right. What should I do?
Please ask about or report technical issues through the ISSC helpdesk portal.
Where can I find detailed information about Brightspace?
You can find the manual about Brightspace on the Brightspace support site of Leiden University.
How can I request hardware (such as webcams and microphones) to support my teaching?
To request a webcam (with microphone), you can use this form in the ISSC Helpdesk. You pick up the equipment from the service desk before the lecture begins.
For more advice about the use of audiovisual equipment during lectures and presentations, you can contact your faculty's audiovisual service (AV service). If you need advice or support in recording and distributing lectures and videos, please contact your faculty's video coordinator.
How can I request technical support for hardware problems in the classroom?
You can reach out to the ISSC, either by calling (+31 71527)8888 or filing a ticket on the helpdesk portal. We advise calling when an answer is immediately needed. Or you can try to contact your faculty's audiovisual service (AV service).
Didactics & formats
How can I stimulate collaboration and interactivity in class or online?
Take a look at this interactive overview of teaching activities that you can apply in your teaching.
Where can I find more information about digital assessment?
The most up-to-date information on how to organize digital assessment is currently published on the staff website.
Who can I contact for detailed or personalised didactical advice?
Please send us an email on hello@llinc.leidenuniv.nl