Frequently Asked Questions
I can’t find my answer on this website. Where can I get more information?
Some information is missing, incomplete, fault or I found a bug. How can I let you know?
Who is behind this website?
The Centre for Innovation (CFI) is in charge of content management on this website and collaborates closely with several other teams such as the Leiden University Graduate School of Teaching (ICLON), support staff at faculties, the Functional Application Management Department and the ICT Shared Service Centre (ISSC) in the process of ensuring the right content is included and up to date.
What tool(s) should I use for my course?
In most cases, the decision for using a certain tool to support your courses depends on what you want to achieve. Please know that there’s not always one right answer and going with what you and your students are most familiar with can be valid reasoning as well.
To read more about the different video platforms, consult this article to compare your options. For other decisions, checkout the tool overview or get in touch with support staff who can consult you in finding the right solution.
The tool I’m using seems broken or something just doesn’t seem quite right. What should I do?
Where can I find detailed information about Brightspace?
How can I request hardware (such as webcams and microphones) to support my teaching?
To request a webcam (with microphone), you can use this form in the ISSC Helpdesk. You pick up the equipment from the service desk before the lecture begins.
For more advice about the use of audiovisual equipment during lectures and presentations, you can contact your faculty's audiovisual service (AV service). If you need advice or support in recording and distributing lectures and videos, please contact your faculty's video coordinator.
How can I request technical support for hardware problems in the classroom?
Didactics & formats
How can I stimulate collaboration and interactivity in class or online?
Where can I find more information about digital assessment?
The most up-to-date information on how to organize digital assessment is currently published on the staff website. You can also watch the webinars 'Online formative assessment' and 'Online assessment for remote teaching' (sign in with your ULCN staff account) or read the Leiden University manuals 'Manual for Digital Assessment' and 'Tips for tests and assessment'.