Technical support

If you experience any problem that isn't covered in the Tools section or the FAQ on this website, you have several options:

Isn’t any of the above working out? The central remote teaching support team for both educational and technical questions can be contacted via the Remote Teaching section on the Helpdesk portal (facilitated by the Centre for Innovation and ISSC).

Faculty support

If you have a specific question about the possibilities at your faculty, please contact your faculty’s teacher support desk, or ICTO/video coordinator. An overview of the contact details per faculty is given below.



  • Faculty of Humanities

  • Faculty of Governance and Global Affairs (FGGA)

  • Leiden Law School

  • Faculty of Archaeology

  • The Faculty of Social and Behavioural Sciences

  • Faculty of Science


  • Leiden University Medical Center (LUMC)

  • Leiden University Library

Is your point of contact within your faculty not able to help? In that case, you can get in touch with the central remote teaching helpdesk for both educational and technical questions.

Moderation support

For lecturers engaged in hybrid, blended or online education, moderators are available to help you during your online class. To request moderation support, contact with the following information:

  • Date and time of your scheduled online class
  • What platform you will be using
  • Number of students
  • What features you plan to use (e.g. breakout rooms)

For more didactical information about adding a moderator to your online class, please visit this page on the website.